My Adullam - Adullam Homes

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If you are an existing Adullam tenant, resident or service user then information you need is available from this page, as well as some of the paperwork. Descriptions of each download are provided at the top of the box to help you find what you’re looking for quickly and easily. The downloads are divided into sections to make searching easier.

Adullam acknowledges and welcomes the diverse range of its residents and is committed to involving, consulting and informing you in relation to issues that affect you and the community in which you live. You will find details of ways to engage with us in this section too.

Advice leaflets and tips sheets

In this section you will find leaflets and documents providing advice on how to deal with and how to report a wide range of issues as well as emergency health & safety contact numbers.

Health & Safety Emergency Contact Numbers

Here you will quickly find the various numbers for police and ambulance, depending on what you need to call about, as well as for services such as gas and electricity.

Cutting condensation

Condensation in your home can lead to mould growth which in turn can lead to respiratory illness and make existing conditions such as asthma much worse. Use these tips to help cut condensation. in your home

Condensation tips

Use this sheet to give you ideas on ways you can help prevent condensation forming which can lead to mould growth.

Asbestos

This leaflet provides information about asbestos, how Adullam deals with it, and how you should behave regarding it.

Types of abuse

It can be difficult to realise that some of the things happening to you count as abuse. The main types of abuse and some examples of them are described on this poster.

Compliments, complaints, and suggestions leaflet

This leaflet explains how to pay a compliment, make a complaint, or make suggestion. It also provides contact details for the Housing Ombudsman.

How to rent

The 'How to Rent Guide' is a Government document that all tenants must be provided with at the start or renewal of their tenancy. It outlines your legal rights and responsibilities as a tenant as well as the legal obligations of your landlord.

Rent payment and service charges

In this section you will find documents that explain rent and service charges as well as ways to pay and links to payment options.

Ways To Pay

We are here to help make it easy to pay your rent and service charges. Use this sheet to find details of the different ways you can make payments.

Allpay mobile app leaflet

This leaflet explains how to use the Allpay mobile phone app to pay your rent quickly and easily. Download the app using the QR codes provided on this web page.

QR code for Allpay app - Apple iPhone

Scan this QR code to download the Allpay app to your mobile phone if it's an iPhone. The leaflet on this page explains how to set it up.

QR code for Allpay app - android

Scan this QR code to download the Allpay app to your mobile phone if it's an android phone. The leaflet on this page explains how to set it up.

Coproduction, Involvement, and Engagement (CIE)

Having our tenants, residents and service users involved in the way we run our accommodation and services is vitally important to us. In this section you will find documents relating to CIE and showing how you can have a say at whatever level and in whatever ways suit you best,

CIE Strategy 2025 - 28

This is our Coproduction, Involvement and Engagement Strategy that sets out what we need to do to continue towards coproduction across the Association.

CIE Strategy easy read version

This is the easy read version of our Coproduction, Involvement, and Engagement Strategy. Our Tenant Scrutiny Panel helped in its creation.

Ways to get Involved roadmap

This colourful, easy-read document explains coproduction, involvement and engagement to tenants, residents and service users.

Coproduction Week 2022 review

To help everyone understand and and experience coproduction, a Coproduction Week is organised each year. This report describes activities and achievements from the week in 2022.

Tenant, resident, and service user( TRS) handbooks

In this section you will find our tenant, resident and service user handbooks including easy read versions of some of them. Our tenants, residents, and service user s have been involved in deciding what should be included in these.

TRS handbook

This handbook is for all Adullam tenants, residents and service users. It provides helpful, detailed information about your tenancy/license where appropriate and the services we provide.

Easy read TRS handbook

This is an easy read version of the handbook for our tenants, residents and service users to help everyone understand some of the details more easily.

Floating support handbook - Denbighshire

This handbook, created with plenty of involvement from service users, provides all the information people need about our Floating Support service in Denbighshire.

Policies & procedures

Here you will find Adullam’s policies, together with easy read versions of some of them, making them easier to understand.

Complaints & Feedback Policy June 2025

This policy is to ensure that our TRS and any person or group affected by an action by Adullam can raise a complaint and have it investigated and resolved in a timely manner.

Complaints & Feedback Policy - easy read version

This is an easy read version of our Complaints & Feedback Policy. It uses plain English and uses illustrations to pick out the key points of the full document.

Safeguarding Policy

The aim of this policy is to set out the values, principles and approach to safeguarding children, young people and adults.

Whistleblowing Policy

This policy sets out the procedures for dealing with a protected disclosure. It sets out who will be afforded protection and how protected disclosures will be handled.

ASB Policy

This policy covers inappropriate anti-social behaviour that is directed to all groups associated with Adullam, as well as people living in or visiting the communities where we work.

Equality, Diversity and Inclusion Policy

The Equality, Diversity and Inclusion (EDI) Policy sets out Adullam’s stance and standards in ensuring all people, within our services are treated fairly and without prejudice.

Damp, Mould and Condensation Policy

The aim of this policy is to proactively manage the potential risks and promptly diagnose and prevent issues that may be caused by damp and mould in our properties.

West Midlands application form

You can use this form to apply for a property in the West Midlands.

Tenant, resident, and service user newsletters

In this section you will find newsletters created specifically for our tenants, residents, and service users

Birmingham tenant and resident newsletter April 2025

Newsletter for tenants and residents in the Birmingham area providing information about their services and details of events and activities.

General needs tenant newsletter July 2025

This packed newsletter provides updates and information for tenants in our general needs properties.

TRS newsletter for Birmingham

Newsletter for dispersed TRS in the Birmingham area.