Accreditations, reports and policies

This is Adullam's certificate of registration for providing supported accommodation for children.

Adullam is proud to have won a prestigious Royal Society for the Prevention of Accidents (RoSPA) Gold Award, demonstrating the Association’s commitment to health and safety excellence.

Adullam is proud to be the holder of Silver level award in the We are Investors in People (IiP) accreditation, demonstrating we are committed to realising the potential of our staff.

This report provides a comprehensive review and analysis of our complaints handling with details of improvements made. It shows how Adullam meets the Housing Ombudsman Service Complaints Handling Code.

The Board reviewed the Annual Complaints & Service Improvements Report 2025 at their meeting in May 2025. This is their response to that report.

The purpose of this report is to provide background information on the completion of the Ombudsman Code Self-Assessment and the process followed.

Landlords are required to complete the self-assessment in full and support all statements with evidence, with additional commentary as necessary. This is Adullam's form for 2024.

The purpose of this report is to provide background information and analytical data from the Tenants Satisfaction Measures (TSM) survey completed during February and March 2025.

These are the questions asked that provided the data in the Tenant Satisfaction Measures report 2024.