Our performance

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Here you will find our accreditation documents, survey results, performance reports and policies, and regulatory documents with brief descriptions to introduce them. All are available to download.

Accreditations & certificates

In this section you will find certificates and accreditations that provide third party recognition that Adullam meets specific standards of quality, competency, and safety.

Ofsted Registration Certificate

This is Adullam's certificate of registration for providing supported accommodation for children.
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Investors in People

Adullam is proud to be the holder of Silver level award in the We are Investors in People (IiP) accreditation, demonstrating we are committed to realising the potential of our staff.
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Equality, diversity & inclusion

Adullam believes in equality of opportunity for all and in challenging inequality and discrimination, particularly in relation to minority and socially excluded groups. We are committed to challenging inequality, discrimination and stigma.

EDI posters

These are posters created for displaying in communal and staff areas of Adullam's premises.
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RoSPA Gold Award 2024

Adullam is proud to have won a prestigious Royal Society for the Prevention of Accidents (RoSPA) Gold Award, demonstrating the Association’s commitment to health and safety excellence.
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Tenant Satisfaction Measures surveys

In this section you can access the results of Tenant Satisfaction Measures surveys. In addition to the figures, these reports provide a narrative around the outcomes.

TSM survey report 2025

The purpose of this report is to provide background information and analytical data from the Tenants Satisfaction Measures (TSM) survey completed during February and March 2025.
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TSM survey questions 2024

These are the questions asked that provided the data in the Tenant Satisfaction Measures report 2024.
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Complaints and Service Improvement

To comply with the Housing Ombudsman Service’s Complaint Handling Code we have to make the documents found in this section available.

Complaints & Service Improvement Report 2025

This report provides a comprehensive review and analysis of our complaints handling with details of improvements made. It shows how Adullam meets the Housing Ombudsman Service Complaints Handling Code.
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Board Response to Annual Complaints & Service Improvements Report (May 2025)

The Board reviewed the Annual Complaints & Service Improvements Report 2025 at their meeting in May 2025. This is their response to that report.
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Complaints Self-Assessment Form 2025

Landlords are required to complete the self-assessment in full and support all statements with evidence, with additional commentary as necessary. This is Adullam's form for 2025.
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Complaints Self-Assessment Report for 2025

The purpose of this report is to provide background information on the completion of the Ombudsman Code Self-Assessment and the process followed.
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