Accreditations, reports and policies
Here you will find our accreditation documents, survey results, performance reports and policies, and regulatory documents with brief descriptions to introduce them. All available to download.
Investors in People
Adullam is proud to be the holder of Silver level award in the We are Investors in People (IiP) accreditation, demonstrating we are committed to realising the potential of our staff.
Annual Complaints Performance and Service Improvement Report April 2024
This report provides a comprehensive review and analysis of our complaints handling with details of improvements made. It shows how Adullam meets the Housing Ombudsman Service Complaints Handling Code.
Complaints Self-Assessment Report for 2024
The purpose of this report is to provide background information on the completion of the Ombudsman Code Self-Assessment and the process followed.
Complaints Self-Assessment Form 2024
Landlords are required to complete the self-assessment in full and support all statements with evidence, with additional commentary as necessary. This is Adullam's form for 2024.
Tenant Satisfaction Measures (TSM) Report 2024
The purpose of this report is to provide background information and analytical data from the Tenants Satisfaction Measures (TSM) survey completed during March 2024.
Tenant Satisfaction Measures (TSM) survey questions
These are the questions asked that provided the data in the Tenant Satisfaction Measures report 2024.