Our performance
Here you will find our accreditation documents, survey results, performance reports and policies, and regulatory documents with brief descriptions to introduce them. All are available to download.
Accreditations & certificates
In this section you will find certificates and accreditations that provide third party recognition that Adullam meets specific standards of quality, competency, and safety.
Ofsted Registration Certificate
Investors in People
RoSPA Gold Award
Equality, diversity & inclusion
Adullam believes in equality of opportunity for all and in challenging inequality and discrimination, particularly in relation to minority and socially excluded groups. We are committed to challenging inequality, discrimination and stigma.
EDI posters
RoSPA Gold Award 2024
Tenant Satisfaction Measures surveys
In this section you can access the results of Tenant Satisfaction Measures surveys. In addition to the figures, these reports provide a narrative around the outcomes.
TSM survey report 2026
TSM survey report 2025
TSM survey questions 2024
Complaints and Service Improvement
To comply with the Housing Ombudsman Service’s Complaint Handling Code we have to make the documents found in this section available.
Complaints & Service Improvement Report 2026
Complaints & Service Improvement Report 2025
Board Response to Annual Complaints & Service Improvements Report (May 2025)
Complaints Self-Assessment Form 2025
Complaints Self-Assessment Report for 2025
Anti-Social Behaviour (ASB)
Adullam Homes believes that everyone has the right to peaceful enjoyment of their home, free from disturbance and intimidation.
We will not tolerate Anti-Social Behaviour (ASB) or Hate Crime and do everything we reasonably can to tackle it, whether the problems are caused by one of our tenants, their visitors, or someone else. In this section you will find reports and documents showing how we have performed in handling ASB cases.