My Adullam
If you are an existing Adullam tenant, resident or service user then information you need is available from this page, as well as some of the paperwork. Descriptions of each download are provided at the top of the box to help you find what you’re looking for quickly and easily.
Adullam acknowledges and welcomes the diverse range of its residents and is committed to involving, consulting and informing you in relation to issues that affect you and the community in which you live. You will find details of ways to engage with us in this section too.
TRS newsletter for Birmingham
Newsletter for dispersed TRS in the Birmingham area.
Ways To Pay
We are here to help make it easy to pay your rent and service charges. Use this sheet to find details of the different ways you can make payments.
TRS handbook
This handbook is for all Adullam tenants, residents and service users. It provides helpful, detailed information about your tenancy/licensc hwere appropriate and the services we provide.
Easy read TRS handbook
This is an easy read version of the handbook for our tenants, residents and service users to help everyone understand some of the details more easily.
Health & Safety Emergency Contact Numbers
Here you will quickly find the various numbers for police and ambulance, depending on what you need to call about, as well as for services such as gas and electricity.
Allpay mobile app leaflet
This leaflet explains how to use the Allpay mobile phone app to pay your rent quickly and easily. Download the app using the QR codes provided on this web page.
QR code for Allpay app - Apple iPhone
Scan this QR code to download the Allpay app to your mobile phone if it's an iPhone. The leaflet on this page explains how to set it up.
QR code for Allpay app - android
Scan this QR code to download the Allpay app to your mobile phone if it's an android phone. The leaflet on this page explains how to set it up.
Complaints Policy July 2024
This policy is to ensure that our TRS and any person or
group affected by an action by Adullam can raise a complaint and have it investigated and resolved in a timely manner.
Complaints & Feedback Policy - easy read version
This is an easy read version of our Complaints & Feedback Policy. It uses plain English and uses illustrations to pick out the key points of the full document.
Safeguarding Policy
The aim of this policy is to set out the values, principles and approach to safeguarding children, young people and adults.
Whistleblowing Policy
This policy sets out the procedures for dealing with a protected disclosure. It sets out who will be afforded protection and how protected disclosures will be handled.
Floating Support Handbook - Denbighshire
This handbook, created with plenty of involvement from servce users, provides all the information peope need about our Floating Support service in Denbighshire.
West Midlands application form
You can use this form to apply for a property in the West Midlands.
Ways to get Involved roadmap
This colourful, easy-read document explains coproduction, involvement and engagement to tenants, residents and service users.
Types of abuse
It can be difficult to realise that some of the things happening to you count as abuse. The main types of abuse and some examples of them are described on this poster.
Cutting condensation
Condensation in your home can lead to mould growth which in turn can lead to respiratory illness and make existing conditions such as asthma much worse. Use these tips to help cut condensation.
Condensation tips
Use ths sheet to give you ideas on ways you can help prevent condensation forming which can lead to mould growth.
Asbestos
This leaflet provides information about asbestos, how Adullam deals with it, and how you should behave regarding it.
ASB Policy
This policy covers inappropriate anti-social behaviour that is directed to all groups associated with Adullam, as well as people living in or visiting the communities where we work.
Equality, Diversity and Inclusion Policy
The Equality, Diversity and Inclusion (EDI) Policy sets out Adullam’s stance and standards in ensuring all people, within our services are treated fairly and without prejudice.
Damp, Mould and Condensation Policy
The aim of this policy is to proactively manage the potential risks and promptly diagnose and prevent issues that may be caused by damp and mould in our properties.
Coproduction Week 2022 review
To help everyone understand and and experience coproduction,
a Coproduction Week is organised each year. This report describes activities and achievements from the week in 2022.
How to Rent
The 'How to Rent Guide' is a Government document that all tenants must be provided with at the start or renewal of their tenancy. It outlines your legal rights and responsibilities as a tenant as well as the legal obligations of your landlord.
Compliments, complaints and suggestions leaflet
This leaflet explains how to pay a compliment, make a complaint, or make suggestion. It also provides contact details for the Housing Ombudsman.
Coproduction, Involvement and Engagement (CIE) Action Plan Year 3
This action plan underpins our CIE strategy, setting out the next steps in our collective journey to continuously improve services which Tenants, Residents & Service Users access.