My Adullam

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If you are an existing Adullam tenant, resident or service user then information you need is available from this page, as well as some of the paperwork. Descriptions of each download are provided at the top of the box to help you find what you’re looking for quickly and easily.

Adullam acknowledges and welcomes the diverse range of its residents and is committed to involving, consulting and informing you in relation to issues that affect you and the community in which you live. You will find details of ways to engage with us in this section too.

Ways To Pay

We are here to help make it easy to pay your rent and service charges. Use this sheet to find details of the different ways you can make payments.

TRS handbook

This handbook is for all Adullam tenants, residents and service users. It provides helpful, detailed information about your tenancy/licensc hwere appropriate and the services we provide.

Easy read TRS handbook

This is an easy read version of the handbook for our tenants, residents and service users to help everyone understand some of the details more easily.

Health & Safety Emergency Contact Numbers

Here you will quickly find the various numbers for police and ambulance, depending on what you need to call about, as well as for services such as gas and electricity.

Allpay mobile app leaflet

This leaflet explains how to use the Allpay mobile phone app to pay your rent quickly and easily. Download the app using the QR codes provided on this web page.

QR code for Allpay app - Apple iPhone

Scan this QR code to download the Allpay app to your mobile phone if it's an iPhone. The leaflet on this page explains how to set it up.

QR code for Allpay app - android

Scan this QR code to download the Allpay app to your mobile phone if it's an android phone. The leaflet on this page explains how to set it up.

West Midlands application form

You can use this form to apply for a property in the West Midlands.

Coproduction Week 2022 review

To help everyone understand and and experience coproduction, a Coproduction Week is organised each year. This report describes activities and achievements from the week in 2022.

Ways to get Involved roadmap

This colourful, easy-read document explains coproduction, involvement and engagement to tenants, residents and service users.

Types of abuse

It can be difficult to realise that some of the things happening to you count as abuse. The main types of abuse and some examples of them are described on this poster.

Cutting condensation

Condensation in your home can lead to mould growth which in turn can lead to respiratory illness and make existing conditions such as asthma much worse. Use these tips to help cut condensation.

Condensation tips

Use ths sheet to give you ideas on ways you can help prevent condensation forming which can lead to mould growth.


This leaflet provides information about asbestos, how Adullam deals with it, and how you should behave regarding it.

ASB Policy

This policy covers inappropriate anti-social behaviour that is directed to all groups associated with Adullam, as well as people living in or visiting the communities where we work.

Complaints Policy

This policy is to ensure that our TRS and any person or group affected by an action by Adullam can raise a complaint and have it investigated and resolved in a timely manner.

Equality, Diversity and Inclusion Policy

The Equality, Diversity and Inclusion (EDI) Policy sets out Adullam’s stance and standards in ensuring all people, within our services are treated fairly and without prejudice.

Damp, Mould and Condensation Policy

The aim of this policy is to proactively manage the potential risks and promptly diagnose and prevent issues that may be caused by damp and mould in our properties.

How to Rent

The 'How to Rent Guide' is a Government document that all tenants must be provided with at the start or renewal of their tenancy. It outlines your legal rights and responsibilities as a tenant as well as the legal obligations of your landlord.