STAIRs (Publication scheme) - Adullam Homes

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STAIRs stands for Social Tenants Access to Information Requirement scheme. It is a new standard introduced by the UK Government to make it easier for tenants of private sector social housing providers, such as Adullam Homes Housing Association, to get information. STAIRs will be implemented in two stages. From October 1, 2026 proactive publication schemes come into force for housing associations including Adullam. Landlords will then be

legally required to respond to individual information requests within 30 days, starting April 1, 2027.

About STAIRs

Here you will find a thorough description of what the Social Tenants Access to Information Requirement scheme. is.

STAIRs statement

This document sets out what STAIRs is and explains the difference between a Subject Access Request and a STAIRs request

STAIRs Policy

This policy sets out the requirements that Adullam Homes must meet relating to the sharing of information, as well as the circumstances in which they may withhold information.

Governance & decision-making

This section focuses on transparency, accountability, and the rules governing how we manage and disclose information to our tenants and residents.

Board Terms of Reference

This sets out the role, purpose, composition and responsibilities of the Board.

Strategic Pledges

This document sets out our strategic pledges and describes what we will do to deliver against them.

People Committee TOR

These are the Terms of Reference for the People Committee which assists the Board in obtaining assurance that the Association’s workforce strategies and policies are aligned with the Association’s strategic aims.

Rules of Adullam

This document sets out how Adullam adheres to the required standards of its regulators.

Strategy & objectives

In this section you will find documents setting out what we aim to achieve and the objectives we seek to deliver against.

Corporate Strategy 2025 - 30

This strategy sets out what we aim to achieve over the next five years, and the vision and values which will be the basis for everything we do.

Finance and spending

This section provides access to documents relating to our financial performance, expenditure, and budget allocations.

Adullam Annual Report & Financial Statement as at March 31st, 2025

This report provides a complete picture of Adullam's work and progress during the year as well as showing we remained financially stable.

Service charges explained

This booklet explains what services charges are and what Adullam uses them for.

Housing stock and asset management

This section provides documents that demonstrate how Adullam manages, maintains, and improves its property portfolio.

Gas Safety Management Policy

This document is a statement of the association's policy and procedure for gas servicing, gas safety and heating failure provision.

Tenant, resident, and service user engagement

This section provides documents that show our strategies relation to coproduction, involvement, and engagement as well as evidence of some of the work. The Information and advice section of this website also has details and documents relation to tenant and resident engagement.

Coproduction, involvement and engagement strategy 2025 - 28

This strategy sets out what we need to do to continue coproduction across the Association.

Coproduction, involvement and engagement annual report 2025 - 26

This report shows how tenants, residents, and service users have influenced the ways our services are run and other ways in which they have been involved.

CIE Governance Structure

This document sets out roles, responsibilities and accountability for coproduction, Involvement, and engagement (CIE) at Adullam.

CIE Roadmap

This graphic shows the different ways in which our tenants, residents and service users can be involved with service shaping and delivery.

Policies & procedures

Many of the policies and procedures relating directly to tenants, residents and service users (TRS) can be found in the Information and advice section of the TRS area of this website.

Business Continuity and Management Recovery Policy

This policy is to set out Adullam’s approach in the event of a natural or manmade incident or disaster either at a local project, area or national level.

Allocations & Lettings Policy

This policy provides clear guidance to our colleagues to ensure that we meet all applicable legal and regulatory requirements in relation to the allocation and letting of our homes to sustain the best possible level of independent living for our customers.

Anti-money Laundering Policy & Procedure

The purpose of this policy and procedure is to ensure compliance with legislation and ensure only money obtained through legitimate means is used to finance any transaction with Adullam.

ASB & Hate Incidents Strategy 2024 - 27

This is a copy of our action plan showing RAG ratings.

ASB Policy

Adullam Homes Housing Association (AHHA) policy is to ensure that the areas where our tenants inhabit and call home are secure and peaceful places to live.

Child Criminal Exploitation and Child Sexual Exploitation Policy

The aim of this policy is to set out the values, principles and approach to safeguarding children and young people at risk of CSE and CCE.

Complaints Policy

This policy is to ensure that our customers and any person or group affected by an action by Adulam can raise a complaint and have it investigated and resolved in a timely manner.

EDI Policy

This policy sets out Adullam's stance and standards in ensuring all people within our services are treated fairly and without prejudice.

Safeguarding Policy

The aim of this policy is to set out the values, principles, and approach to safeguarding children, young people, and adults.

Whistleblowing Policy

This policy sets out the procedures for dealing with a protected disclosure. It states who will be afforded protection and how protected disclosures will be handled.